nCall is software for telephone answering services and virtual receptions, enhancing call handling, message delivery and client management, with integrated SIP/VoIP and TAPI PBX system support. nCall's operator dashboard is intuitive, enabling new users to handle calls professionally within 15 minutes. It 'pops' client details upon receiving a call and offers customizable tools for tailored message-taking based on client needs.
nCall supports many message delivery methods like email, SMS, fax, and secure web portal messages. It has data analysis and reporting tools for performance evaluation and includes powerful client billing support. nCall scales for businesses from one to over 100 operators, supporting both local and remote operators. With full support and training given. nCall has been used globally for over 20 years.
What our users say about nCall:
“It’s a great bit of software and has been a massive part of our success”
“It only takes 10 minutes to train a new staff member.”
“We like it. Works how we want it.”
“Reminders from the calls. I make it easy for the operator to use.”
“Someone worked on a competitor system without nCall and found our client pop feature much better.”
“I like the notice board feature and news updates. It keeps everyone informed.”
“The forms are really helpful for our clients, and the search feature works well for finding specific client details.”
“The postcode search is brilliant. History of the call so caller doesn’t have to repeat themselves. All details pop up when ringing.”
“Easy access to everything on one big page. Quick to use and efficient.”
“Like the client pop. See all the info. Copy number from Old Calls.”
“Each client is there and easy to read. Never used a system like this.. I’m happy with this.”
“Easy to search. Easy to navigate.”
“Load up info easy and the links to load up make things easy. Quick information thanks to the links.”
“I like the history to see the past calls. Flows quite well. I like the stats.”
“It’s straightforward. Visually you know what you’re looking at.”
“I love the simplicity of it. Very clever yet very easy to understand. The option to see previous messages, copy, and paste on a new one without having to re-ask the same questions.”
“The fact that it pops up. Easy to use and like the portal.”
“The Caller ID feature is great. Seeing the history when the same number calls is really helpful.”
“Love the CTRL+ALT+F shortcut. The On Call contact shows who’s available, which is very useful.”
“Whilst on the call you can take a message and access details. Can use VIP and IGNORE as clients often ask for it.”
“Easy layout – you see all you need straight away. I like the temp call actions to add holidays and so on. Like the offline mode.”
“I like that everything is customizable. User friendly.”
+44 (0)1993 402011
+1 617-307-1737
