nCall Telephone Answering Software FAQs

Telephone answering service software integrates with your telephone system so that client information ‘pops’ on screen, based on the number the caller dialled. The call is then completely dealt with within the software program. Software such as nCall also consolidates many other services into a single application such as message taking, order taking, billing reports and CRM.

nCall is for new and existing telephone answering services, virtual receptions & PAs, inbound call-centres or any other business looking for advanced inbound call handling software.

Our dedicated support team will be happy to help you get up and running, handling the installation and setup remotely for a small fee. We have a variety of optional services (e.g. Data Import) that will help you transition to nCall. Get in touch for further information.

nCall is a mature feature-rich software package, developed over the past 15 years by experienced software engineers. nCall is a product you can trust.

SMV is our Support, Maintenance and New Versions package. It’s an optional subscription service to ensure you’re always running the latest version of nCall and have technical support from the nSolve team whenever you need it. You get the first 12 months of SMV for free with your first licence purchase and the SMV package is included if you rent nCall.

Lots more… get in touch to watch our extensive demonstration video to learn about the many features of nCall. Short on time, click here to see nCall’s list of features.

The short answer is: an operator, a phone, a telcoms solution that supports DID/DDI numbers, a computer, a means to send emails & text messages and ideally our nCall telephone answering service software! For a fully detailed answer please see How to start an answering service and request our free guide.

Of course! nCall currently supports Snom and Yealink VoIP handsets, or you can use it’s own built-in softphone, called Buzz.

Yes! By using a VPN, remote operators can connect to your nCall server from anywhere with a steady internet connection.

When nCall is installed and set up, your operators can be up and running in under 15 minutes!

nCall is perfect for a start-up answering service or virtual reception. We also have a handy guide for start-up answering services available free of charge.

Neither – nCall is installed on your Windows-based PC or laptop, meaning you’re not beholden to internet speeds or web-browser issues. Because nCall is installed locally it runs super quick, too!

No, the system requirements are actually very low. You can see the required specs here.

nCall is compatible with most telephone systems (traditional and hosted) but if in doubt, get in touch and let us know what systems you’re currently using, and we’ll let you know if it will work.

Our dedicated support team will be happy to help you get up and running, handling the installation and setup remotely for a small fee. We have a variety of optional services (e.g. Data Import) that will help you transition to nCall. Get in touch for further information.

nCall licences can be purchased or rented, with prices decreasing as you add more operators. We do our utmost to keep costs to a minimum but we welcome you to get in touch for further information.

nCall uses a very advanced message action tool that allows each individual contact associated with your clients a set of unique message actions in case the contact is busy or unavailable. nCall can send emails, SMS, and pager & fax messages to suit your clients’ needs.

You host all of your own data on your designated nCall server, and nCall will back up this data automatically as often as you like, at a time that you decide.

Yes, nCall integrates with a variety of VoIP and TAPI-based phone systems. It allows operators to fully handle calls from within the dashboard, including answering, transferring, holding, and ending calls.

nCall is designed for ease of use. With less than 15 minutes of training, a new operator can start using the nCall operator dashboard effectively.

nCall offers optional modules such as Buzz Softphone for integrated call handling, nCall Online client portal for secure message access, Postcode Server for address lookups, and nCall REST API for extended functionality.

nCall requires a PC or laptop with Windows 8.1 or later for operators, and a server with Windows Server 2012 or later for data sharing between operators. An internet connection is also required, especially for VoIP solutions.

nCall ensures data security with features like encryption at rest, database backup tools and support to help the TAS meet GDPR/HIPAA compliance if used correctly. The software allows for data anonymization and secure data transfer to protect client information.

Yes, nCall offers a custom form designer that allows for the creation of tailored message-taking forms. This feature enables operators to collect specific information as per each client’s unique requirements.

nCall supports various message delivery means, including email, SMS, fax, and secure online messages via the nCallOnline portal. It can also integrate with third-party systems for flexible message delivery options.

nCall provides comprehensive reporting and statistical analysis features. Users can access over 30 built-in reports covering aspects like average call handling time, client call handling time per month, and operator call statistics. Data is exportable for further analysis.

Yes, nCall supports numerous billing schemes and charges, allowing for the automatic logging of calls for client billing reports. It can handle various billing schemes including pay per message and pay per minute.

nCall is an ideal solution for startup answering services or virtual receptions. It’s scalable and supports both new and existing telephone answering services, making it a versatile choice for businesses of all sizes.

Remote operators can use nCall seamlessly by connecting to the nCall server via a VPN. This feature ensures that remote operators can handle calls and access necessary information from any location with an internet connection.

When an inbound call is received, nCall displays the appropriate client record, allowing the operator to see the specific greeting and other client-level information. This feature ensures professional and accurate call handling for multiple clients.

nCall’s built-in homepage feature gives operators an overview of important information, client news, tasks, and personal stats. This keeps operators informed, focused, and efficient in their call handling tasks.

nCall can be used by businesses worldwide, as it supports both local and remote operators. Its compatibility with various phone systems and internet-based operation makes it accessible globally, regardless of geographical location.