The latest update to nCall, version 5, brings a host of new features and enhancements designed to make your call management even more efficient and user-friendly. Here’s what’s new:
Fresh Look and Feel
You can now customize nCall with different colour modes! Simply go to Tools / Look and Feel to pick your preferred skin. There are many skins to choose from.
Fancy nCall in caramel?
Or even pink with hearts?
Toolbar Browser Windows
Stay organized and efficient with four user-definable buttons to display web pages within nCall. These pages remember saved information, making it easy for agents to access crucial info instantly. This feature goes beyond the Call Sheet web forms, giving you a seamless browsing experience.
Enhanced Old Calls Tab
Quick access to call details just got better. Right-click on any call in the Old Calls tab to:
- Show the call
- Show the Client
- Show the Contact
- Search nCall for calls with the same number
New Hub Security Features
Security is paramount. Now, you can enhance access security by adding a list of authorized IP addresses or DNS names that can connect to your HUB. This ensures that only approved sources have access.
Detailed Call Notes in History
Keeping track of call activities is easier with detailed call notes. Every saved call now has a history log that includes:
- Operator edits
- Call resends
- Calls dragged to another contact
Just double-click on an existing call and select the History tab to view all actions with timestamps and operator details.
Show Menu in Call List
Right-click on a call in the call list to quickly show the Contact or Client associated with the call.
Prevent Accidental Client Changes
To prevent errors, the client’s drop-down list will be disabled for 3 seconds when a new call comes in, ensuring the correct client is displayed.
Copy Formatted Data
Easily copy data from forms to external applications with a simple CTRL+ALT+C shortcut or through the Tools menu. This feature supports both default and custom forms.
Minor Enhancements
- Save Filter on Call List: Your filter preferences are now saved, simplifying repetitive tasks.
- Timestamp on Changes: Each modification made to a call now includes a timestamp, improving tracking and accountability.
These updates make nCall more intuitive and secure, enhancing your workflow and ensuring you have all the necessary tools at your fingertips. Enjoy exploring these new features!
Beta testing
nCall V5 is in active use at a number of UK and US answering services. Contact nSolve support if you want to try nCall V5, helping us to help you by providing a software package you can depend on now and into the future!
And beyond
Version 5.1 is already in the works and features multi-factor authentication and improved formatting support for scheduled messages containing multiple custom form designs.
